Official Ghost Labs contacts

The right inbox.The right response.

Choose the address that matches what you need. Keeping support, security, legal, and billing separate helps Ghost Labs protect sensitive reports and answer each request in the right context.

01 / PRODUCT SUPPORT

Nexus help

Installation, pairing, Viewer Access, Windows warnings, updates, plugins, and server-connection troubleshooting. Include your Nexus version and a short description of what happened.

support@ghostlabsnexus.com
02 / SECURITY

Private security reports

Suspected vulnerabilities, unauthorized access, impersonation, leaked public files, or other security concerns. Do not include passwords, pairing codes, device credentials, or live secrets.

security@ghostlabsnexus.com
04 / BILLING

Purchases and plans

Future Nexus purchases, invoices, subscription questions, receipts, and account billing matters. Technical troubleshooting should still be sent to Product Support.

billing@ghostlabsnexus.com
Before sending

Keep credentials out of email.

Ghost Labs will never need your password, one-time pairing code, private device credential, Relay secret, Cloudflare token, or server-panel login by email. Support reports should describe the problem without attaching live secrets.